Last Updated: December 2024
1. Introduction
Welcome to Zassetz ("we," "us," or "our"). We are committed to protecting and respecting your privacy. This Privacy Policy applies to Zassetz, operating from Shop No 16, Horizon Trade Center, Judges Bunglow Road, Bodakdev, Ahmedabad, Gujarat 380054, India.
This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, use our services, interact with us through any channel, or engage with us in any way. This includes information collected through our website, mobile applications, physical store, telephone, email and any other means of communication.
By accessing or using our services, you acknowledge that you have read, understood and agree to be bound by this Privacy Policy. If you do not agree with this policy, please do not use our services or submit personal information to us.
This Privacy Policy is governed by the Information Technology Act, 2000 and its associated rules, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. Information We Collect
2.1 Personal Information You Provide
When you interact with Zassetz — whether through our website, contact form, phone, or in-store — we may collect the following categories of personal information:
- Identity Information: Full name, title, date of birth (if applicable)
- Contact Information: Email address, mobile/telephone number, physical address, delivery address
- Transaction Information: Product enquiries, order history, purchase records, billing details
- Communication Records: Emails, messages, enquiry form submissions, phone call notes
- Marketing Preferences: Your preferences for receiving communications from us
- Feedback & Reviews: Product reviews, satisfaction surveys, complaints and feedback
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information including:
- IP address and approximate geographic location
- Browser type and version, operating system
- Pages visited, time spent, links clicked
- Referring website or URL
- Device identifiers and session data
2.3 Information from Third Parties
We may receive information about you from third-party sources such as social media platforms (if you interact with us on social media), business partners, delivery partners, or publicly available sources — always in compliance with applicable laws.
3. How We Use Your Information
We use the personal information we collect for the following lawful purposes:
- Service Delivery: To process your enquiries, fulfil orders, arrange deliveries, and provide post-purchase support.
- Communication: To respond to your queries, send order confirmations, delivery updates, and handle complaints efficiently.
- Marketing & Promotions: With your consent, to send promotional offers, seasonal discounts, new product launches and updates about Zassetz services via SMS, email, WhatsApp, OBD (Outbound Dialing), Google RCS or other channels.
- Service Improvement: To analyze usage patterns, improve our website, product offerings, customer experience and operational efficiency.
- Legal Compliance: To comply with applicable laws, regulations and legal processes, including anti-money laundering, tax obligations and regulatory reporting.
- Fraud Prevention & Security: To detect, prevent and investigate fraudulent activities, security breaches or illegal conduct.
- Analytics & Research: To understand customer preferences, market trends and business performance through aggregated and anonymized data analysis.
4. Notification and Communication Consent
By accepting this policy or submitting your information, you acknowledge and consent to receive notifications and promotional communications from us.
By accepting this policy, you acknowledge and consent to receive notifications and promotional communications from us through various channels, including but not limited to email, mobile push notifications, SMS, RCS (Rich Communication Services), WhatsApp, or any other digital communication platforms.
4.1 Types of Communications
- Transactional Messages: Order confirmations, delivery updates, payment receipts, account-related notifications — these are essential to our service and cannot be opted out from.
- Promotional Communications: Offers, discounts, new product announcements, seasonal promotions and deals — sent via SMS, Email, WhatsApp, OBD calls, Google RCS and other digital channels.
- Service Updates: Changes to our policies, new features, operational updates, store hours and important announcements.
- Feedback Requests: Post-purchase surveys, review requests and feedback forms to help us improve our services.
4.2 Communication Channels
We may communicate with you through any or all of the following channels:
- Email: Direct email communications to the address provided by you.
- SMS: Short Message Service text messages to your registered mobile number.
- WhatsApp: Messages, catalogs and updates through the WhatsApp Business platform.
- OBD (Outbound Dialing): Automated voice call notifications for promotional offers or updates.
- Google RCS: Rich Communication Services messages through Google's advanced messaging platform.
- Push Notifications: Mobile or browser push notifications (where applicable and with your permission).
4.3 Opting Out
If you prefer not to receive such updates or marketing communications, you may opt out at any time by:
- Contacting us directly at info@zassetz.com
- Calling us at +91 9440070298
- Using the unsubscribe link in any promotional email
- Replying "STOP" to any SMS communication from us
Please note that opting out of promotional communications will not affect transactional messages, which are necessary for the proper delivery of our services to you.
5. Information Sharing & Disclosure
Zassetz does not sell, rent or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:
- Service Providers: With trusted third-party vendors who assist us in operations — including delivery partners, payment processors, IT service providers and marketing platforms — under strict confidentiality agreements.
- Legal Requirements: If required by law, court order, government authority or regulatory body.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with appropriate notice to you.
- Consent: With any third party where you have given explicit consent for such sharing.
- Protection of Rights: To protect the rights, property or safety of Zassetz, its customers or the public.
6. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic and personalize content.
Types of Cookies Used
- Essential Cookies: Necessary for the website to function properly. Cannot be disabled.
- Performance Cookies: Collect anonymous data about how visitors use our website to help us improve performance.
- Functional Cookies: Remember your preferences and settings for a better user experience.
- Marketing Cookies: Track your browsing activity to deliver relevant advertising and promotions.
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. These measures include:
- Encryption of data in transit using SSL/TLS protocols
- Secure storage with restricted access controls
- Regular security assessments and vulnerability testing
- Employee training on data protection practices
- Incident response procedures for data breaches
While we take every precaution to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of information transmitted over the internet.
8. Your Rights
Subject to applicable Indian law, you have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal information we hold about you.
- Right to Rectification: Request correction of any inaccurate or incomplete personal data.
- Right to Erasure: Request deletion of your personal data under certain circumstances.
- Right to Restrict Processing: Request that we limit how we use your data in certain situations.
- Right to Object: Object to the processing of your data for marketing purposes at any time.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at info@zassetz.com. We will respond to your request within 30 days.
9. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:
- Customer transaction records are retained for a minimum of 7 years for tax and accounting compliance.
- Marketing preferences and consent records are retained until you withdraw consent or request deletion.
- Website analytics data is typically retained in anonymized form after 24 months.
- Communication records are retained for a period reasonably necessary to resolve disputes or comply with legal obligations.
10. Children's Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has submitted personal information to us, please contact us immediately at info@zassetz.com and we will take prompt steps to delete such information from our records.
11. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date. We may also notify you of material changes via email or a prominent notice on our website. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.